Custom Jewelry FAQ

How do I get started?

Call us toll-free at (800) 887 - 8763.

Please feel free to gather any details, drawings, or design inspiration for your custom piece.

How long will it take?

Most custom projects take approximately 2 – 3 weeks to complete after final approval of CAD images. Modifications made during the CAD model process can delay the projected completion date and incur additional charges. We offer two modifications of CAD images and further modifications could incur additional charges.

Please note: complex designs may require more time. We also offer a “rush” option to ensure a necessary deadline can be met.

Payment Terms

All custom work is final and non-refundable (unless the finished piece looks substantially different than the agreement).

If a project is canceled after production has begun, your initial 50 percent deposit will not be refunded.

If a project is canceled during the CAD model process and before actual production, the original 50% deposit will be refunded minus a $250 cancellation fee. This covers costs and labor that may have been incurred.

Before Shipping Anything

Please contact us before shipping anything to 1477. We must ensure that we are available to receive your package. Shipments that were not brought to our attention will not be under our responsibility and will be returned to sender. We will not accept unauthorized packages.